Frequently Asked Questions (FAQ's)
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What is your mission?
At ANRKAY, we're dedicated to empowering workspace enthusiasts to express themselves freely. With our meticulously crafted custom keyboards, we strive to infuse personality into your workspace, sparking creativity and boosting productivity.
What are shine through standard keycaps?
Standard keycaps are keycaps which allow light to pass through the cap to illuminate the top legend of the keycap.
What material are your keycaps?
We opt for Polybutylene Terephthalate (PBT) in crafting our keycaps due to its superior quality. PBT offers greater rigidity compared to ABS, ensuring prolonged durability without signs of wear over time. With a matte appearance and textured feel, PBT keycaps maintain their integrity, resisting the greasy buildup common with ABS alternatives.
Pre-Orders
How do pre-orders work?
Pre-orders allow you to reserve an item before it is available for purchase. By pre-ordering, you ensure that you will receive the item as soon as it becomes available, often at a discounted price.
What sets your keyboard apart?
Our keyboard distinguishes itself by striking the perfect balance between gaming functionality and creative pursuits. We've implemented innovative processes to achieve full-board printing and continuously refine our internal structures with each iteration, resulting in one of the market's best-sounding pre-built keyboards.
When can I expect the next release?
Stay informed by signing up for our drop/restock list on our drops page and following our Instagram, Twitter, and TikTok accounts for the latest updates on upcoming releases
Why should I opt for a 68-key layout over a full keyboard?
The 68-key layout offers the superior 65% form factor, providing everything you need in a compact design that optimizes space without compromising functionality.
Are your keyboards hot-swappable?
Yes!
Orders and Shipping
I've placed an order, but I haven't received my confirmation email. What should I do?
Thank you for your recent order! Our automated system ensures that a confirmation email is sent to the email address provided during the checkout process.
1. Check your Junk or Promotions folders for the email, as it may have been filtered there.
2. Mark the email as "safe" or "not junk" to ensure future emails reach your inbox.
3. If you still can't find the confirmation email, we apologize for any inconvenience caused. Please contact our support team at anrkay@hotmail.com. They will investigate the issue and assist you in receiving the confirmation email for your order.
What happens after I've placed an order?
After placing an order, you will receive a confirmation email acknowledging your purchase. This will be followed a few days later by a shipping email providing you with the tracking information for your order, once your items have been dispatched from our warehouse.
How do I track my order?
Check your email inbox for a shipping confirmation email titled "Your Order is on the way." This email will contain your tracking link. (Please note emails can sometimes go into your junk/promotions folder so please mark as safe)
Click on the tracking link provided in the email to be directed to the tracking page.
What if my tracking hasn't updated?
Don't worry if your tracking hasn't updated immediately. Tracking numbers usually update with couriers every 24 48 hours, but there may be additional delays during transit.
Check your tracking information to see if there are any issues that may have caused a delay, such as an incorrect address or customs fees.
If your tracking hasn't updated after a few days, it's likely that your order is still on its way to you. However, if your tracking hasn't updated for more than 6 working days, please reach out to our Customer Support team for further assistance.
My order has not arrived even though the expected delivery date has passed. What should I do?
In the rare circumstance where your order has not been received within the specified delivery timeframe or has been received in a damaged condition, we kindly request that you promptly contact us. It is important to notify us as soon as you become aware of the issue, ensuring that your communication takes place within a maximum of 14 days from the delivery date indicated on your tracking information.
Returns and Exchanges
I want to return my item for a refund
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
You can always contact us for any return question at anrkay@hotmail.com.
Return Policy:
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. You will then have another 14 days to return the goods once your request has been approved.
PLEASE review our full returns policy prior to ordering and requesting a return.
You are responsible for the return shipping costs unless the return is due to a defective or damaged product.
What should I do if my order is incorrect?
If you're missing an item, received a damaged item, or got the wrong item or order, please contact us right away. Provide your order number and details of the issue, including any relevant photos. Our Customer Support team will help resolve the problem as quickly as possible.
Please note that any claims for missing or wrong items must be made within 7 days of delivery.
Can I make changes to my order?
Unfortunately once you have clicked 'Place Order' at checkout, we are unable to make any changes to your order. This includes modifying the item or size, delivery or billing address, adding or removing items, and changing the shipping method.
However, once your order is delivered, you have the option to return or exchange the items according to our return policy. If you need assistance with a return or exchange, please reach out to our customer support team who will be happy to assist you.
Do I need to pay customs fees?
Whether or not you need to pay customs fees depends on your specific situation.
For UK Customers:
For customers based in the UK purchasing UK-based products, you typically do not need to pay customs fees.
For International Customers:
For customers outside the UK, such as international customers, you may be subject to customs charges issued by your local customs authority. The customs duty is a charge imposed by the customs authority of the country where the goods are being imported.
If customs duty is required in your territory, you are responsible for paying it to the authorities. The amount payable depends on your country's specific regulations and is usually calculated based on the value and type of goods being imported.
If you choose not to pay the customs duty, we will need to confirm with the courier whether the parcel can be returned to ANRKAY. before processing a refund for your order. Please note that in some cases, a shipping and handling fee may be deducted from your refund.
If you are unsure whether you will be subject to customs fees, we recommend contacting your local customs office for more information before placing your order.
